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Demand & Supply Chain Management Evolution


Supply Chain Insight


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Maximising the value of store assistants

Gareth Thomas, Retail Business Consultant at Zetes, explains the importance of optimising Store Assistant activity to not only prioritise excellent customer engagement but also improve efficiency and transform profitability.

The role of the high street store has changed fundamentally over the past decade – and with it the day to day activities of the Store Assistant. While it is now a given that retailers will offer click and collect and buy online and return in store, increasingly self-informed and empowered customers heading in store also expect a Store Assistant to offer a far more engaging and personal shopping experience. But where does that leave the Store Assistant now tasked with multiple roles from fulfilling click and collect orders to managing inventory, replenishing shelves and selling?  How can a retailer manage these diverse in-store activities to maximise productivity and efficiency and achieve a great customer experi


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01 Dec 2016
RESEARCH: Global Trade Management Agenda 2017
 

Survey respondents cite shorter lead times, time to delivery, and risk minimisation as top issues for global supply chains next year. Over 50% of respondents report major shortcomings in talent management but the overall importance for 2017 varies by company size

 
AEB
AEB

19 Nov 2016
The Internet of Things (IoT) and its impact on supply chain visibility
 

By 2020, Gartner predicts that more than half of major new business processes will incorporate some element of IoT. Up to 26 billion internet-connected ‘smart’ devices will be installed, generating some $300 billion by the end of the decade. Gartner says a thirty-fold increase in internet-connected physical devices will "significantly alter how the supply chain operates."

 
Zetes
Zetes

16 Nov 2016
DHL Global Connectedness Index: Globalization surpassed pre-crisis peak, advanced modestly in 2015
 

DHL, the global logistics leader, today released the fourth edition of its Global Connectedness Index (GCI), a detailed analysis of the state of globalization around the world. The 2016 report shows that global connectedness, measured by cross-border flows of trade, capital, information and people, surpassed its 2007 pre-crisis peak during 2014. In 2015, globalization’s post-crisis expansion slowed, but the data indicate that it did not go into reverse. Currently available evidence – still preliminary in some areas – suggests that the world was about 8% more connected in 2015 than in 2005.

 
DHL
DHL

23 Oct 2016
The Five Pillars of Digitisation in the Automotive Industry
 

The rapid pace of digitisation is transforming the component-driven automotive sector to a software- and solutions-focussed industry, accelerated by consumers’ evolving digital lifestyle expectations and demands for new and innovative services.

 
Frost & Sullivan
Frost & Sullivan

14 Oct 2016
Corporate Culture and Technology Integration Drive Value Gap for Digital Innovation among European Companies
 

A majority (59 percent) of European C-Suite executives say digital innovation has not delivered high business impact at their organisation, according to a new survey from global managing consultancy A.T. Kearney. Despite the potential opportunity for digital innovation to drive business growth, integrating new technologies into an established infrastructure (59 percent) and a corporate culture that is not ready to embrace digital technologies (51 percent) are the two biggest barriers to successfully integrating digital innovation in an organization.

 
A.T. Kearney
A.T. Kearney


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News & Trends
 

Last update 2 Apr 2019
Global manufacturing growth remains weak in March
   Source: J.P.Morgan Global Manufacturing PMI ô  -  IHS Markit



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