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Business Process Outsourcing (BPO)

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Erik van Dort, Vice President, Supply Chain Management at Capgemini Consulting, and Johannes Giloth, Head of Supply Chain & Logistics at Nokia Siemens Networks, co-authored a...

A look at the opportunities for outsourcing in the telecoms industry.

As the telco industry works its way through some fairly revolutionary and fast-paced...


Master data is at the heart of an efficient and effective modern business. It provides the translation that enables effective business interaction across internal units and with...

This whitepaper:
- outlines Capgemini’s approach to working with automotive companies in the area of application outsourcing
- explains the key lessons learned from...


Are financial services institutions inherently at risk when outsourcing?

Typically, regulatory compliance risks are adequately addressed if your service...



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Chemicals & Pharmaceuticals

Even industries driven by the strictest safety and environmental regulations are capable of reducing their costs. Our solutions improve each phase of the chemical logistics supply chain, to increase your supply chain performance, improve predictability and mitigate potential problems before they arise. B...


Donít let a digital culture perception gap stall your digital transformation journey

For organizations that have embarked on their digital transformation journey, developing a sound digital culture can prove to be extremely important. A firm’s corporate culture is the collective experience of em...


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Erema: Gaining a competitive edge through preferential exports

Erema, an Austrian manufacturer of recycling systems, uses AEB software to accelerate the proper classification of its components, manage supplier’s declarations, and ensure compliance in its exports. Erema ship...

After-sales service as a driver for word-of-mouth and customer satisfaction: insights from the automotive industry

This study aims to study the effect of the after-sales service experience and its quality on overall customer satisfaction and word-of-mouth (WOM) within the automotive industry. Based on the additional marketing mix ele...


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